01.02.2018
New ERP system implemented

In the past, you would receive an order confirmation including a delivery time for your purchase order. The new process includes an extra step: first, you will receive an order acknowledgment and then an order confirmation in order to be more efficient and minimise errors.

The order acknowledgement is an acknowledgement of your order without a shipping date. Upon receipt, we ask you please to confirm that the order is in accordance with your purchase order. If we don’t receive a response from you within three days, we will assume that the order corresponds to your specifications, and we will proceed with fulfilment of your order.

You will then receive an order confirmation including a shipping date. Therefore, it is important that you check that everything on the order acknowledgement is correct to ensure that no mistakes are made in the production of your order later.

Finally, once we have produced your order and readied it for shipping, you will receive an invoice by email. It is important to note the following if your incoterms are ex. Works:

  • The pick-up date mentioned in the email is the last day you can pick up your order. If your order hasn’t been picked up by that date, we will ship it to the delivery address stated in the order confirmation at your own risk and cost.
If you contact us before the date stated in the email, it will be possible to do the following according to your instructions:
  • Ship your order to an alternative address supplied by you at your own risk and cost.
  • Put the order into external storage at your own risk and cost. The charge is EUR 125 for the first week, and EUR 10 per extra week or part thereof.

If your order is CPT, DDU or DAP, we will inform you in the email that your order has been shipped and will provide a tracking number.

If you have any questions, comments etc. regarding our new ERP system, we would be more than happy to provide additional information.  

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